At ChemiSphere Building Materials & General Trading LLC, customer satisfaction is important to us. We strive to supply high-quality construction chemicals and building materials that meet project requirements and industry standards. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be accepted.
1. Eligibility for Returns
Products may be eligible for return if:
- The return request is submitted within 7 days of delivery.
- The product is unused, unopened, and in its original condition.
- The original packaging, labels, and documentation remain intact.
- Proof of purchase, invoice, or delivery note is provided.
All return requests are subject to inspection and approval by ChemiSphere.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Opened or partially used products.
- Products damaged after delivery.
- Special-order or customized materials.
- Non-stock items procured specifically for a customer.
- Products improperly stored, handled, or applied.
- Clearance, discounted, or promotional items unless defective.
3. Damaged or Incorrect Deliveries
Customers should inspect all products immediately upon delivery.
If you receive:
- Damaged goods
- Defective products
- Incorrect items
- Missing quantities
Please notify us within 48 hours of delivery by phone or email and provide supporting photographs where applicable.
Approved claims may qualify for replacement, exchange, credit, or refund depending on the situation.
4. Return Approval Process
To request a return, customers must contact our team with:
- Invoice or order number
- Product details
- Quantity involved
- Reason for return
- Supporting photographs (if applicable)
ChemiSphere reserves the right to inspect returned products before approving any refund or exchange.
5. Refunds
Once the returned products have been inspected and approved:
- Eligible refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on banking institutions and payment providers.
- Shipping, transportation, handling, and delivery charges are generally non-refundable unless the return is due to our error.
6. Exchanges and Replacements
Where appropriate, ChemiSphere may offer:
- Product replacement
- Material exchange
- Credit note for future purchases
Subject to product availability and approval.
7. Restocking Charges
Approved returns may be subject to a reasonable restocking or handling fee, particularly for large-volume orders, special procurement items, or returns requiring additional inspection and processing.
8. Technical Product Performance
Construction chemicals and building materials must be applied according to manufacturer instructions, technical data sheets, and project specifications.
Refunds or returns will not be accepted for:
- Improper installation or application
- Incorrect product selection by the customer
- Site conditions beyond manufacturer recommendations
- Failure to follow application guidelines
Customers are encouraged to review technical documentation and conduct trials where necessary before full-scale application.
9. Limitation of Liability
ChemiSphere Building Materials & General Trading LLC shall not be liable for indirect, incidental, consequential, or project-related losses resulting from product use, delays, or installation issues.
Any approved refund shall be limited to the purchase value of the affected products.
10. Contact Us
For return requests, refund inquiries, or product-related concerns, please contact:
ChemiSphere Building Materials & General Trading LLC
Al Nahada, Street 13, Sharjah, United Arab Emirates
Phone: +971 563359087
Email: chemisphere.bmt@outlook.com
Our team will review your request and respond as promptly as possible.